People felt sparked by what she had in her songs. She sang right before the break. And when people got up to take the break there was this light heartedness and this new sense of connection in the room.
What Arlene did for me was to pull out three or four rather complex concepts and weave them through song in the beginning, middle, and end of the experience, so that we were hitting on the same points. One time it was rather serious, another it was personal, and finally it was just sheer fun and everybody got involved. IT WAS A BLAST!