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Summer 2007
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To make delegation work, there are three components for success.
The first is identifying the right tasks. The second is determining
to whom you delegate. The third is strategizing how to effectively
delegate the task.
Here are some tips:
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Delegate the
objective, not the procedure
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Delegate the
appropriate authority along with the responsibility
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Provide the
right tools
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Clearly explain
what you expect
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Make the work
valuable
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Make the work
do-able
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Explain why
the job is important and relevant
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Schedule progress
reports, interim timelines and final deadlines
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Check the
individuals understanding of the task
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When you finish
giving instructions, ask: "What else do you need to get started?"
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Determine how
you will reward and celebrate completion
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If
you're not
having fun
with your
human resources,
call Arlene today
at 952-996-0975 |
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Delegation
Barriers
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Ive
been researching various management topics for one my training
programs and thought Id share some of my results regarding
effective delegation.
Whether you manage 1 employee, 20 employees or 0 employees,
many of us struggle with do-it-all-yourself syndrome. No, this
syndrome isnt covered under the ADA (Americans with Disabilities
Act). But it certainly can get in the way of our effectiveness.
We may reason that delegation takes too much time -- to train,
supervise and follow-up on someone else. Or we may not be willing
to slow down or able to wait patiently for the results of a
new learner. Or you may not even know who to delegate to!
The reality is that most of us have tasks, jobs, responsibilities
and assignments that may be more effectively delegated than
held onto. My guess is if we did a cost-analysis of the tasks
we are performing at our rate of pay vs. the cost
of delegation, there would be more than a few items moved off
our plates.
We need to consciously eliminate our barriers to delegation
so we can accomplish not only more work but more meaningful
work.
So, what items are delegate-able?
The tasks to delegate should only be SMART tasks. Just like
SMART goals, delegated tasks must be Specific, Measurable, Achievable,
Realistic and Time-bound. In order for the delegatee to succeed,
you must be able to clearly explain the results you need.
The key is to take a critical look at what youre doing,
how your time is spent, then determine what should be delegated.
But selecting the task to delegate isnt enough. Next,
you need to determine who is the best individual or team to
delegate the task or project to. And this decision could apply
to resources inside or outside your organization.
When delegating internally, delegation becomes an effective
developmental tool for your employees. You dont want to
delegate to only one employee. Its important to spread
the rewards of receiving a new project or responsibility
to a variety of deserving employees. Its a matter of choosing
the right people appropriately to ensure their success and yours.
Copyright (c)
2007 Arlene Vernon, HRx, Inc.
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Simple
Formula
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Follow this SIMPLE formula
for holding employees accountable not only for delegated responsibilities
but for all job responsibilities.
S = Set Expectations
Employees need to know exactly what is expected of
them
The clearer you are up front, the better the results
for all
Dont make assumptions about their understanding
of the task
Be thorough in setting the stage
I = Invite Commitment
Knowledge does not equal Commitment
After setting goals and expectations, employees need
to verbally commit to accomplishing the
goal
Employees need to know how the goals benefit them personally
as well as help move the organization forward
to help them buy in.
M = Measure Progress
Create a system to measure their on-going performance
Create checkpoints for you and the delegatee
Quantify the results compared to goals
P = Provide Feedback
Share the information you gather at the various checkpoints
Give authentic, timely feedback
Set expectations for the next stage of the delegated
tasks
L = Link to Consequences
To guide and focus employee behavior and encourage
commitment
Determine appropriate consequences (not punishment)
if the tasks arent accomplished. For example:
this could include the impact on other employees,
customers, etc. for failing to meet the objectives
E = Evaluate Effectiveness
of the Delegation
Evaluate and communicate quantifiable results
Explore whether you were successful in holding employees
accountable
Review how you handled the process
Hold yourself accountable for holding others accountable
Copyright (c) 2007 Arlene Vernon, HRx, Inc.
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| About
Arlene Vernon |
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Arlene Vernon,
PHR, partners with small businesses as their Human Resource Xpert
to create their HR systems and solve their HR problems.
If you have gaps in your HR operation, have an employee problem
to solve, or want to enhance your managers' skills, call Arlene
today. Learn how HRx can save you time and help you avoid costly
HR mistakes. HRx, Inc., Eden Prairie, MN 55344, 952-996-0975,
www.HRxcellence.com.
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